FAQ

How long must I keep my records?

Federal and provincial governments each have industry-specific requirements. Generally, most records should be kept for 7 years; however some vital records are kept permanently. These include titles, leases, and wills, to name a few.

What is a standard carton?

Industry-standard cartons hold legal paper in one direction and letter size in the other direction. These file boxes are 1.2 cubic feet, measuring 16 x 12 x 10. This size of carton is easy to handle and transport.

Can you do the packing for me?

Yes, and in a hurry if need be. We also index the contents of your boxes.

Can you advise a system for my record keeping?

Absolutely, our staff is happy to answer your record management questions. Please contact info@calgaryarchives.com

What is certified destruction?

When your cartons and records are no longer required and you wish to permanently dispose of them, you may require certified destruction. This sees your cartons shredded by a licensed company under our supervision with a certificate of destruction upon completion.

How quickly can you deliver?

Standard delivery by our delivery drivers occurs on the same day, if your order is placed by 11:00 am. Afternoon requests are delivered the following morning. We also offer a Rush Service with delivery in 2 hours or less.

Do you provide a file listing of my records?

Yes, provided you know the contents of each of your cartons. Alternatively, we can index the contents of your boxes for you. We will even provide you with an excel template so you can easily reference and update your box contents.

What if I need files after hours, on a weekend or holiday?

Delivery is always available for your emergency requirements.

What are the steps to get started?

Contact us by telephone 403-230-4343 with your questions and requirements.

What makes us different?

With over 30 years of experience in the records management industry, Calgary Archives puts an emphasis on customer service. With a dedicated Customer Service Manager available via phone, fax and email your questions are answered by a fully engaged person working in our head office. Having this direct point of contact ensures that our clients receive the highest level of customer service in the the industry. Arrangements can be made for a tour of our facilities, just call or email our Sales Department at 403-230-4343 to set up a tour today!

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